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FAQs


 I bought an item online and would like to return it to your retail store locations. Can I do this?

Yes, please feel free to return your unused items to either our Downtown or US-31 locations. We will be able to generate your RA in store for exchange with items in stock there, or refund to to your original form of payment.

Do you accept returns of final sale items?

No, we do not accept returns or exchanges on final sale merchandise, online or in store.

Do you accept returns on swimwear, underwear, climbing gear, Thule, Yakima and watercrafts?

No, given the personal nature and/or safety of these types of products, we can not accept returns. These products are still covered under manufacturer’s warranty policy if a defect is present.

I have a questions that are not listed here?

Not a problem. We are here to help you. Please email or call either of our retail locations with your questions. customerservice@backcountrynorth.com

231-946-1339

231-941-1100

I received a gift and need to return it. What do I need to do?

Please send back your unused gift items along with the included gift receipt within 30 days of the initial purchase by following the return instructions above. Once we receive the returned items, you will receive a store credit issued under you name for the current selling price of the items. There is no expiration date for store credit.